General rental conditions
GENERAL RENTAL CONDITIONS
These general rental conditions define the conditions under which CLICKYOURFLAT, whose registered office is at 51 rue de Presles, 93300 Aubervilliers (Bobigny 840 738 496) provides its client with short-term furnished apartment rental services.
They govern the contractual relationship between CLICKYOURFLAT and its Client.
II. Reservation – Formation of the rental contract
The Customer makes his reservation online on the clickyourflat.com website.
He chooses first, among the properties proposed, the one that interests him, then specifies the date of arrival and departure desired on the calendar of availability of the selected apartment. In case of unavailability of the property on the dates requested, the Customer is informed immediately by a message.
If the property is available on the desired dates, the price of the rental service for the entire stay is displayed.
To continue with the reservation, the Client then indicates, via a drop-down menu, the number of people who will occupy the rented property during the rental period and clicks on the “Book Now” button.
The Customer is then directed to the online booking form which contains the reference of the rented property, the rental period and the price.
The fields of information necessary for the formation of the contract, including the Client’s identity, his postal and electronic addresses, his telephone number, the exact number of occupants (adults / children), must then be fully completed.
Similarly, all information relating to the credit card used by the Customer to pay the rental price must be provided. By providing these elements, the tenant already accepts the debit on the same bank account of the amount of any damage caused during his stay at the apartment, his furniture or equipment, and their disappearance.
The Customer must check the box attesting that he is over 18 years old and that he accepts the present general rental conditions, which he can see by clicking on the link provided for this purpose.
After clicking on the “Confirmation of booking” button, the Customer is directed to a secure payment terminal to pay the rental price.
Once the payment has been made, the rental agreement is formed and a booking confirmation is immediately sent by e-mail to the Client summarizing all the particular rental conditions.
III. Terms of cancelation
III.1 Cancellation by the Customer
It is recalled that under the provisions of Article L.121-21-8 12 ° of the French Consumer Code, no right of withdrawal can be exercised for contracts for accommodation services other than residential accommodation.
If the cancellation occurs at least 14 days before the date of arrival, the sums paid by the Customer will be fully refunded by the company CLICKYOURFLAT.
If the cancellation occurs between 7 and 14 days before the date of arrival, the Customer will be reimbursed by the company CLICKYOURFLAT 50% of the amounts paid.
Finally, if the cancellation occurs less than 7 days before his arrival, no amount will be refunded.
In all cases, the Customer must notify his cancellation of stay to the company CLICKYOURFLAT by fax or email. Cancellations by phone will not be taken into account.
III.2 Cancellation by CLICKYOURFLAT
In the event that an unforeseeable event or events (eg fire, major damage, burglary, squatting, etc.) make the apartment inaccessible on the agreed dates, CLICKYOURFLAT undertakes to relocate the Client to an apartment of the same category or superior and located as close as possible to the original property, and without any change in price.
In the event that this rehousing is not possible, the full amount collected will be refunded by CLICKYOURFLAT to the Client.
IV. Prices and services covered
The full price of the rental must be paid by the Customer at the time of booking online.
This price corresponds to the provision to the Customer of the apartment provided for in the contract for the duration of the rental defined.
This price includes all charges and taxes included (consumption of water, energy, supply of household linen), and no supplement will be charged to the Customer at the end of his stay, except in cases of damage and / or breach of its obligations.
This price does not depend on the number of people occupying the apartment within the limit of the number of people that it can accommodate.
The price also includes the cleaning services that will be carried out in the rented apartment at the end of the stay of the Customer who does not have to worry about it.
However, if the Customer wants a cleaning service during the stay, he can make a request to this effect on the website of CLICKYOURFLAT society which will then submit a specific quote for this additional service.
V. Duration of the lease
The rental period corresponds to the number of days fixed in the contract at the time of booking.
Unless expressly agreed by CLICKYOURFLAT, the rental period can not be changed.
V.1 Arrival of the tenant
The arrival in the rented apartment is after 3:00 pm.
The keys are in a secure box near the entrance door of the apartment and the Customer can take possession of it by instructions he has received by e-mail no later than the day before his arrival, from the company CLICKYOURFLAT.
The Customer is deemed to take possession of the premises in perfect condition, all equipment working.
If he notices any disorder or malfunction, the Customer agrees to notify the company CLICKYOURFLAT by e-mail within 24 hours of arrival, failing which he will be deemed to be at the origin.
V.2 Departure of the tenant
In any case, the exit of the place must be done before 11:00 am.
If this schedule is exceeded by more than one hour, the Client will be liable, as compensation to the company CLICKYOURFLAT, for an additional night.
During the 24 hours following the departure of the customer, CLICKYOURFLAT will control the apartment, will establish if necessary the damages of which the customer would have made responsible and will send him a quotation of restoration.
VI. Obligations of the tenant
The Customer agrees to respect the following rules:
• He will have to occupy the rented premises with due diligence.
• It is prohibited to sublet or lend, even gracefully or even partially, the apartment: the lease is concluded intuitu personae and can not be assigned.
• The apartment will only be occupied for private purposes during its stay. Under no circumstances can it be used for a commercial, craft or professional activity.
• The apartment must be occupied by the signatory of the contract and his companions within the limit of the number of people that can accommodate the place.
• The tenant and his companions undertake not to commit any act that could harm the tranquility of the other inhabitants of the building.
• For reasons of hygiene and safety, it is expressly forbidden to smoke in the rented premises.
• The Client is forbidden to introduce animals into the apartment, even domestic ones, except with the prior express agreement of CLICKYOURFLAT.
• In the event of a complaint, particularly for abnormal neighborhood disturbances, the Customer shall be required to guarantee the CLICKYOURFLAT company against any action against third party victims. Moreover, in this case, the Customer will be liable for a lump sum compensation of 500 € to the company CLICKYOURFLAT who may also require his immediate departure from the premises without any refund for the balance of the stay.
• All damage, intentional or not, caused by the Customer and his companions, as well as the loss of keys during his stay will be invoiced to him by the company CLICKYOURFLAT.
The Customer agrees to authorize the company CLICKYOURFLAT to make any repairs of which the urgency and the necessity would appear during the duration of the hiring.
In case of problem, the Customer is required to notify the company CLICKYOURFLAT by email or phone as soon as possible.
VII. Obligations of CLICKYOURFLAT
The company CLICKYOURFLAT is responsible for making available to the Client, the rented property in accordance with the contractual conditions provided.
It is expressly agreed that the obligations of the company CLICKYOURFLAT are obligations of means and not of results and that the contractual responsibility of this one can consequently be committed only in the case of a proven fault which would be directly attributable to it.
In the event of an important damage, malfunction or breakdown in the facilities or equipment of the rented apartment, CLICKYOURFLAT undertakes to call a repairer as soon as possible, but can not be held liable under any prejudice of enjoyment.
Similarly, CLICKYOURFLAT can not be held responsible for irregularities that may occur in water services, electricity, internet, or the content or quality of services provided by third-party providers that may be brought to recommend to the Customer to facilitate his stay.
VIII. Partial invalidity
In the event that any of the provisions of these general conditions of lease would be deemed or declared void, or unwritten, by a competent court, the other provisions will remain in full force and will be interpreted so as to respect the original intent of the parts
IX. Changes to the terms and conditions
The company CLICKYOURFLAT reserves the right to modify at any time these terms and conditions of rental.
In the event of changes, however, these will not apply to the current rental agreement on the day of the modifications.
X. Applicable law and competent jurisdiction
These general rental conditions are subject only to French law.
In case of dispute, the Customer is informed of the possibility of resorting to a conventional mediation procedure or any other alternative method of dispute resolution.
If the parties can not reach an amicable agreement, the dispute may be brought before the competent court.